Customer Service Center Manager

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Job Code: PD17-34
Posted On: Friday, 14th July 2017
Department: Housing Resources
Location: Gaithersburg Customer Service Center
Job Type:
Full Time
Education: 2 Year Degree

Job Description:

This position is responsible for the supervision and direction of Housing Choice Voucher (HCV) and Public Housing (PH) staff who engage in a variety of customer support and administrative functions.  Will plan and manage the daily organizational structure of the work unit in a productive and efficient manner. This position is responsible for the management of the client recertification and certification process.  Will provide compliance oversight for HUD funded programs including Family Self-Sufficiency, portability, and homeownership. Will conduct landlord orientations and execute HAP Contracts.

Preferred Skills:

  • Requires a Bachelor’s degree in Business, Social Service, Public Administration/Management or related field.
  • Requires a minimum of 5 years of progressive experience in subsidized housing.
  • Requires a minimum of 5 years of direct supervisory experience preferably in a housing environment.  Supervisory experience in a union environment preferred. 
  • Extensive knowledge of Federal, State and local laws and regulations pertaining to subsidized housing programs needed.
  • Working knowledge of the Housing Choice Voucher, Public Housing and/or other affordable housing programs required.
  • Must possess excellent written & oral communication skills. 
  • Must be proficient in MS Office Suite.
  • Excellent interpersonal skills & the ability to deal with people tactfully & effectively.