Customer Service Supervisor

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Job Code: PD20-10
Posted On: Thursday, 6th February 2020
Department: Housing Resources
Location: East Deer Park
200 East Deer Park Drive
Job Type:
Full Time
Education: 4 Year Degree
Pay Rate: Grade 22 - Minimum - $54,842

Job Description:

This position is responsible for the overall administration of the wait list for the Housing Choice Voucher (HCV) Program. Responsibilities include selecting applications from the wait list for the HCV and Project Base Voucher (PBV) programs. Will create PBV contracts and monitor contract renewals. Will refer applicants to PBV properties upon notification of unit vacancy. Schedules and prepares certification briefing materials. Maintains accurate client files and inputs information into HOC database. Act as a liaison with local and County Service Providers. Prepares monthly report of program activity.

Preferred Skills:

  • Requires a Bachelor’s degree in Business, Social Service, Public Administration/Management or related field.
  • Requires a minimum of 2 years of direct supervisory experience preferably in a housing environment.
  • Supervisory experience in a union environment preferred.
  • Knowledge of Federal, State and local laws and regulations pertaining to subsidized housing programs needed.
  • Knowledge of the Housing Choice Voucher, Public Housing and/or other affordable housing programs required.
  • Excellent interpersonal skills & the ability to deal with people tactfully & effectively.
  • Must obtain program certification within 6 months of hire.
  • Must possess excellent written & oral communication skills.
  • Must be proficient in MS Office Suite.