Bonnie Hodge
Chief Ombudsman Officer
Bonnie Hodge join HOC in February 1998. She has more than 25 years of affordable housing experience. In 2021, HOC launched the Office of the Ombudsman and Customer Affairs. Ms. Hodge’s past experiences as the Assistant Director of Housing Resources, Customer Service Center Director and Customer Service Center Manager uniquely equipped her with serving the agency in this role.
The Office of the Ombudsman is committed to actively engaging with our stakeholders to resolve multilayered customer issues and ensure customer service accountability. Ms. Hodge specializes in collaborating with internal and external sources to connect customers with the appropriate resources in support of HOC’s mission.
Ms. Hodge has a Bachelor of Arts degree in Political Science and Public Administration from the University of Maryland, Baltimore County. She is certified in Housing Choice Voucher Proficiency, Housing Quality Standards, Public Housing Occupancy, C3P Tax Credit, Section Eight Housing Manager, Family Self Sufficiency and Hearing Officer.