Utility Information and Assistance
- Pepco – Taking Steps to Support Customers During Coronavirus Pandemic – (202) 833-7500
- WSSC
- Washington Gas – Update on Coronavirus – (844) 927-4427 or visit washgas.com to access E-Service portal
HOC Reopened to the Public
Greetings HOC customers,
We are excited to announce that the Housing Opportunities Commission of Montgomery County, MD (HOC) has reopened to the public!
Please continue to contact your assigned Housing Specialist, Property Management Office/Scattered Site Manager and/or Resident Services Counselor for your individual needs.
You can visit us at the following locations for general information and resources:
- HOC Headquarters, 240-627-9400, 10400 Detrick Avenue Kensington, MD 20895
- Gaithersburg Customer Service Center, 240-627-9792, 101 Lakeforest Blvd, #200, Gaithersburg, MD 20877
- Silver Spring Customer Service Center, 240-627-9793, 880 Bonifant St., Silver Spring, MD 20910
- East Deer Park Office, 240-627-9489, 231 East Deer Park Dr., Gaithersburg, MD 20877
If you need additional assistance, you can contact our Call Center at (240) 627-9400 or email to help@hocmc.org, Monday through Friday, 8:30am - 5:00pm.
We thank you for your patience and we look forward to seeing you!
We are committed to providing you with excellent service.
Food Assistance
- Manna Food Center – (301)-424-1130
- Women Who Care Ministry – (301)-963-8588
Local Health and Medical Assistance
- Medical Resources
- Community Clinic Inc. – Silver Spring: (301) 585-1250 or Gaithersburg: (301) 216-0880
- Catholic Charities Medical Clinics – Silver Spring: (301) 434-8985
- Community Clinic Inc. – Silver Spring: (301) 585-1250 or Gaithersburg: (301) 216-0880
- Mental and Emotional Health Resources
- Montgomery County Crisis Center – (240) 777-4000
- Shepherd Pratt – Family Services Inc. – (301) 840-2000
- EveryMind – (301) 424-0656
- Thrive Behavioral Health – (301) 493-2400
- Montgomery County Crisis Center – (240) 777-4000
Novel Coronavirus (COVID-19) Information
Novel Coronavirus (COVID-19) Information
CLICK HERE for a map of FREE COVID-19 testing sites across Montgomery County
Order your tests now so you have them when you need them.
If you need a COVID-19 test now, please see other testing resources for free testing locations in your area.
In addressing the rapidly changing situation with novel coronavirus (COVID-19), HOC will rely on the guidance and direction of public health authorities to ensure the health and safety of our customers, staff and community.
Browse the drop-down menus below for up-to-date information about COVID-19, HOC’s response, and additional community resources.
Can’t find what you’re looking for? Reach out to HOC’s Call Center for more information about
processes and resources available to customers:
Phone: (240) 627-9400
Email: help@hocmc.org
CARES Act Waivers
Common Customer Questions
- Housing Path Wait List Applicants
- I received a notice that I was selected for an opportunity from the Housing Path wait list but am not sure who I should contact next.
- If you are unsure of which program or property you were selected for, please contact the HOC Call Center at (240) 627-9400 or email help@hocmc.org for assistance.
Please note, if you have been selected for a Project Based Voucher, a packet will be mailed to the address provided on your Housing Path application. If your address has changed, please contact the HOC Call Center to ensure your information is updated.
- If you are unsure of which program or property you were selected for, please contact the HOC Call Center at (240) 627-9400 or email help@hocmc.org for assistance.
- I am on the Housing Path wait list and need assistance updating my application.
- Specialists in our Call Center are available to provide technical assistance on Housing Path Monday through Friday from 8:00 am to 5:00 pm at (240) 627-9400 or help@hocmc.org.
- Specialists in our Call Center are available to provide technical assistance on Housing Path Monday through Friday from 8:00 am to 5:00 pm at (240) 627-9400 or help@hocmc.org.
- I received a notice that I was selected for an opportunity from the Housing Path wait list but am not sure who I should contact next.
- Housing Choice Voucher Customers
- How do I submit my annual recertification packet or other forms to HOC?
- The best way to ensure receipt of your recertification packet is to complete your forms and send them via email to your assigned Housing Specialist. Alternatively, you can send them via U.S. Mail to the Silver Spring or Gaithersburg Customer Service Centers. If either option is unavailable to you, secure drop boxes are available just inside the front doors of our customer service centers where you may leave forms. Please do not send us originals of your supporting documents. If you do not have contact information for your Housing Specialist, please contact the Call Center for assistance.
- The best way to ensure receipt of your recertification packet is to complete your forms and send them via email to your assigned Housing Specialist. Alternatively, you can send them via U.S. Mail to the Silver Spring or Gaithersburg Customer Service Centers. If either option is unavailable to you, secure drop boxes are available just inside the front doors of our customer service centers where you may leave forms. Please do not send us originals of your supporting documents. If you do not have contact information for your Housing Specialist, please contact the Call Center for assistance.
- What should I do if my income decreases because of job loss due to COVID-19?
- You should immediately complete and submit an Interim Package. HOC staff are working quickly to process these forms to ensure your household’s portion of rent accurately reflects the change in your income.
- You should immediately complete and submit an Interim Package. HOC staff are working quickly to process these forms to ensure your household’s portion of rent accurately reflects the change in your income.
- Will you still make Housing Assistance Payments to my landlord?
- Yes, HOC will continue to pay the Housing Assistance Payment portion to your landlord.
- Yes, HOC will continue to pay the Housing Assistance Payment portion to your landlord.
- Are unit inspections still being scheduled?
- HOC has suspended annual U.S. Department of Housing and Urban Development (HUD) Housing Quality Standards (HQS) inspections through April 30, 2020. HQS inspections will continue to be conducted only under the following limited circumstances: new move-in, relocation, or emergency inspections.
- HOC has suspended annual U.S. Department of Housing and Urban Development (HUD) Housing Quality Standards (HQS) inspections through April 30, 2020. HQS inspections will continue to be conducted only under the following limited circumstances: new move-in, relocation, or emergency inspections.
- I have received in-person assistance to complete my paperwork in the past. Is that assistance currently available to me?
- Out of consideration for the safety of our customers, staff and the community, all home visits have been suspended until further notice. If you require assistance with your paperwork, please contact your Housing Specialist and they will provide remote support to the best of their ability.
- Out of consideration for the safety of our customers, staff and the community, all home visits have been suspended until further notice. If you require assistance with your paperwork, please contact your Housing Specialist and they will provide remote support to the best of their ability.
- Are briefings still occurring?
- In-person meetings and briefings have been postponed until further notice. HOC staff are working to schedule remote briefings with customers using digital platforms. If a meeting or briefing will be conducted remotely, you will be provided with advance notice and information on how to participate via phone or web.
- In-person meetings and briefings have been postponed until further notice. HOC staff are working to schedule remote briefings with customers using digital platforms. If a meeting or briefing will be conducted remotely, you will be provided with advance notice and information on how to participate via phone or web.
- How do I submit my annual recertification packet or other forms to HOC?
- Scattered Site Customers
- How do I contact my Scattered Site Property Manager or Specialist?
- Although our offices, including the Silver Spring Customer Service Center and East Deer Park office, are closed to the public until further notice, staff remain available via telephone and email:
- Team 1 (Silver Spring): (240) 641-6363; Fax: (240) 627-9610 scattered.site1@hocmc.org,
- Team 2 (East Deer Park): (240) 641-6365; Fax (301) 527-9122 scattered.site2@hocmc.org
- Team 3 (East Deer Park) : (240) 641-6368; Fax (301) 527-9122 scattered.site3@hocmc.org
- Team 4 (East Deer Park): (240) 641-6841; Fax (301) 527-9122 scattered.site4@hocmc.org
- Team 5 (Silver Spring): (240) 641-6842; Fax: (240) 627-9610 scattered.site5@hocmc.org
- Team 1 (Silver Spring): (240) 641-6363; Fax: (240) 627-9610 scattered.site1@hocmc.org,
- If you do not know which Scattered Site Team serves your unit, please contact the Call Center for assistance at (240) 627-9400 or help@hocmc.org.
- Although our offices, including the Silver Spring Customer Service Center and East Deer Park office, are closed to the public until further notice, staff remain available via telephone and email:
- How do I pay my rent?
- We encourage scattered site customers to pay their rent using the online portal here. Customers must register and create an account to use the online payment option – instructions for registering for the online rent portal can be found here.
- We are offering a special one-time incentive for customers who register an account before April 15, 2020.
- We are offering a special one-time incentive for customers who register an account before April 15, 2020.
- If you are unable to pay rent online or by phone, drop-boxes are still available at our East Deer Park office (Teams 2, 3, and 4) and Silver Spring Customer Service Center (Teams 1 and 5). Please note that we are unable to issue receipts if you choose this option.
- We encourage scattered site customers to pay their rent using the online portal here. Customers must register and create an account to use the online payment option – instructions for registering for the online rent portal can be found here.
- Who do I contact with questions about my rent?
- All questions about your rent and ledger should be directed to your Scattered Site Property Management Team (see contact information above) or to Resident Accounting at (240) 249-8965 or res.accounting@hocmc.org.
- How do I contact my Scattered Site Property Manager or Specialist?
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- What should I do if my income decreases because of job loss due to COVID-19?
- If you lost your employment due to shut-downs or layoffs after March 16, 2020, take the following steps immediately:
- Apply for unemployment benefits.
- Contact your HOC scattered site manager for assistance to set up a plan.
- Be prepared to provide the property management team with proof that you have filed for unemployment benefits and that you have been laid off or your employer has temporarily shut down. Specifically, a letter or electronic communication from the employer will be required.
- Apply for unemployment benefits.
- If you lost your employment due to shut-downs or layoffs after March 16, 2020, take the following steps immediately:
- I am unable to pay my rent because I lost employment due to COVID-19. How can HOC help me?
- Due to the declared state of emergency in Maryland, the governor has issued a prohibition on evictions for any tenant who can demonstrate that failure to pay rent was the result of COVID-19 – for example, because of lost or reduced employment, or needing to care for a school-aged child, or because they are diagnosed with COVID-19.
- If you are unable to pay your rent, we encourage you to reach out to your scattered site property manager immediately. Our team is ready to work with you to determine the type of relief appropriate for your individual situation.
- Due to the declared state of emergency in Maryland, the governor has issued a prohibition on evictions for any tenant who can demonstrate that failure to pay rent was the result of COVID-19 – for example, because of lost or reduced employment, or needing to care for a school-aged child, or because they are diagnosed with COVID-19.
- I am unable to pay my utilities because I lost employment due to COVID-19. What should I do?
- If you are responsible for payment of utilities in your unit, please note that the governor of the State of Maryland ordered a prohibition on collection and late fees of any utility bills due after March 16, 2020 and until further notice.
- You should contact your utility provider to ensure they are aware of your situation and to discuss a future payment arrangement. Utility company contact information can be found below under “Utility Information and Assistance.”
- If you are responsible for payment of utilities in your unit, please note that the governor of the State of Maryland ordered a prohibition on collection and late fees of any utility bills due after March 16, 2020 and until further notice.
- How do I submit my annual recertification packet?
- The best way to ensure receipt of your recertification packet is to complete your forms and send them via email to your assigned Housing Specialist. Alternatively, you can send them via U.S. Mail to the Silver Spring or Gaithersburg Customer Service Centers. If either option is unavailable to you, secure drop boxes are available just inside the front doors of our customer service centers where you may leave forms. Please do not send us originals of your supporting documents. If you do not have contact information for your Housing Specialist, please contact the Call Center for assistance.
- The best way to ensure receipt of your recertification packet is to complete your forms and send them via email to your assigned Housing Specialist. Alternatively, you can send them via U.S. Mail to the Silver Spring or Gaithersburg Customer Service Centers. If either option is unavailable to you, secure drop boxes are available just inside the front doors of our customer service centers where you may leave forms. Please do not send us originals of your supporting documents. If you do not have contact information for your Housing Specialist, please contact the Call Center for assistance.
- Where can I report a maintenance issue?
- In an effort to limit interpersonal contact and out of concern for the safety of our customers and staff, the maintenance team is focusing on exigent and emergency maintenance work orders only at this point. Maintenance will postpone addressing non-emergency work orders to limit interaction and the need to enter your unit during this time. While we know that this may be inconvenient, please know that our primary goal is to keep everyone healthy and safe.
- If you have an exigent or emergency maintenance need, you can schedule a work order by doing the following:
- Monday – Friday, 8:00 am – 5:00 pm: (240) 627-9400 or help@hocmc.org
- All Day Weekends; Monday – Friday after 5:00 pm: (256) 424-9106
- Monday – Friday, 8:00 am – 5:00 pm: (240) 627-9400 or help@hocmc.org
- If you have an exigent or emergency maintenance need, you can schedule a work order by doing the following:
- In an effort to limit interpersonal contact and out of concern for the safety of our customers and staff, the maintenance team is focusing on exigent and emergency maintenance work orders only at this point. Maintenance will postpone addressing non-emergency work orders to limit interaction and the need to enter your unit during this time. While we know that this may be inconvenient, please know that our primary goal is to keep everyone healthy and safe.
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What is considered an emergency maintenance issue at this time?
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Emergency maintenance work orders are those that have the potential to threaten life or safety and may cause extreme property damage. This may include, but is not limited to:
- Fire;
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Flooding, including roof leads, drain back-ups, or broken pipes;
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Sparking electrical outlets or electrical shorts;
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Suspected gas or carbon monoxide leaks;
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Inoperable toilet;
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Inoperable smoke or carbon monoxide detectors;
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No heat or air conditioning during extreme outdoor temperatures;
- Sewage back-up;
- Inability to secure/lock your unit;
- Complete loss of power;
- Structural collapse of ceiling, roof, or other major structure;
- Inoperable stove or refrigerator;
- Or other conditions that might cause harm to the resident or damage to property.
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- What should I do if my income decreases because of job loss due to COVID-19?
Public Health Information and Resources
- Montgomery County – Department of Health and Human Resources
- State of Maryland – Department of Health
- Centers for Disease Control and Prevention (CDC) – COVID-19 Information Page
- National Institutes of Health (NIH) – Coronavirus (COVID-19) Information
- World Health Organization (WHO) – Coronavirus disease 2019
School and Child Care Information
- Montgomery County Public Schools – Coronavirus Updates and Resources
- Maryland Family Network – State-Funded Child Care for Essential Personnel Only
Unemployment Benefits
- Maryland Department of Labor – FAQs About COVID-19
- If you are laid off temporarily due to a business shutdown as a result of COVID-19, you may file a claim for unemployment insurance. After you file a claim for unemployment insurance benefits, the Division of Unemployment Insurance will determine whether you qualify to receive unemployment insurance benefits. You can apply for unemployment insurance benefits online or by phone between 7:30 a.m. - 3:30 p.m., Monday through Friday, at 410-949-0022 (within the Baltimore-metro area and out-of-state) or 800-827-4839 (from within Maryland).
Updates
NEW: What does rent stabilization mean for housing development in MoCo?
NEW: Maryland Dept of Housing Announces Over $5M in Community Development Block Grant Awards
NEW: Montgomery County Officials, Developers Debate Rent Control, Economic Competitiveness
NEW: County’s Office Vacancy Rate Rises to 16.5%
NEW: HUD Updates Fair Market Rents; Makes $113 Million Available in Affordable Housing Vouchers
NEW: HUD Announces Funding to Support Energy Efficiency and Climate Resilience in Multifamily Assisted Housing Properties as Part of President Biden’s Investing in America Agenda
LIVING WITH A CRISIS OF AFFORDABLE HOUSING